Shipping policy
Shipping & Delivery
Free Shipping within Europa
We offer free shipping for all orders within Europe. No additional shipping costs apply.
Delivery Time
The delivery time is usually 6–10 business days.
Please note that delays may occur in individual cases.
Shipment Tracking
After shipping, you will receive a confirmation email with a tracking link.
This allows you to track the status of your order at any time.
Customs & Fees
No Additional Customs Fees within Europe
For orders within Europe, no additional customs fees generally apply.
Note:
In rare cases, depending on the destination country, order value, or local regulations, additional fees may occur over which we have no control.
Returns & Refunds
14-Day Return Policy
You have the right to return your order within 14 days after receipt.
Register a Return (IMPORTANT)
If you wish to return an item, you must contact us in advance by email.
Email: hello@dreamlight-store.ch
Please send us the following information:
- your order number
- the affected item
- the reason for the return
After reviewing your request, you will receive the correct return address from us.
Important note:
The addresses listed on our website are not return addresses.
Returns without prior registration or sent to an incorrect address cannot be accepted.
Conditions for a Return
In order for a return to be accepted, the item must:
- be in original condition
- be returned in the original packaging
Refund
Once your return has been received and inspected by us, we will inform you by email about the status of your refund.
After approval, the refund will be processed automatically using the original payment method.
Processing time may vary depending on the payment provider.